Where are you located ?
We are based in Austria we currently have warehousing in Australia,the USA, China,Hong Kong and Canada .
What method of payment we accept ?
We use paypal as a method of payment and if you don’t have one you can easily create one and link it with your card.
All the payment shown are in USD, can you tell me how much my order will cost in my local currency?
All payments are processed in USD, but the charge will be shown on your bank/credit card statement in your local currency. The exchange rate applied is set by the card holder’s bank at the time the payment is processed, so we can only provide the exact cost in USD. If you would like to calculate the approximate value of an order in your local currency, we recommend using an online currency converter.
How to contact you ?
You can either contact us from instagram in this account @jewlicyofficial or via mail CONTACT@JEWLICY.COM/ JEWLICY.AMBASSADORS@GMAIL.COM our customer service will be happy to assist any concern of yours.
When can i get an response ?
Normally it takes 24h to answer your mail but it depends on what’s your case .
Please make sure to contact your FULL NAME and ORDER NUMBER.
Where do you ship from ?
We ship daily from fulfillment warehouses located around the globe. Depending on where you live and what product have you ordered will correlate with wich warehouse you receive your product from in the effort of always ensuring the fastest delivery
Can I check the status of my order?
You can easily track it in our website in the following link : https://jewlicy.com/pages/track-your-order.
Before tracking your order please contact the official page so we can provide you your tracking number.
How long will it take for my order to be delivered?
Delivery time depends on the destination . please check our shipping policy.
If there is a problem with my order, will you contact me?
Once an order has been successfully placed, you will receive a confirmation e-mail. If you do not receive a confirmation e-mail, then it is likely that the order process was not fully completed. In these circumstances, you will not be charged and we will take no further action.
If there are any problems with your order once the order has been placed, we will notify you by e-mail
I had to provide my telephone/address number when placing my order, what will this be used for?
Telephone numbers are only used for shipping purposes. If you have selected a trackable shipping service, your telephone number will be provided to the courier so that they can contact you if there is an issue with the delivery.
Please make sure to provide the exact address and your active phone number.
If i provided wrong address, mail or phone number, what should i do ?Please make sure to contact the official page as soon as you can before starting the shipping process to correct if there’s anything wrong with the informations we have .